Privacy Policy

Data We Collect

When you use Parvela, we collect several categories of data:

Data you provide directly:

• Full name, date of birth, gender
• Phone number and/or email address
• Profile photos and face verification video
• Bio, occupation, education, hobbies, and partner preferences
• City/district location (not continuous real-time GPS)
• Messages you send to other users through the chat feature

Data collected automatically:

• Device information (model, platform, operating system version, app version)
• A persistent device identifier used to recognize the device you're logged in on and detect logins from a new device
• Activity logs (such as login timestamps and in-app interactions)
• Push notification identifiers
• Crash reports and diagnostic information

Data from third parties:

• If you choose to log in via Apple or Google, we receive your name and email from the respective provider

Face verification:

To complete identity verification, you are asked to record and submit a short selfie video. This video is securely uploaded to Parvela's cloud storage and reviewed manually by authorized Parvela administrators.

Before recording begins, the app uses on-device face detection solely to confirm that a face is visible in the camera frame. This process does not identify you, and does not generate, store, or transmit any biometric template, face embedding, or facial recognition data.

Face verification videos are never used to train machine learning or artificial intelligence models.

How We Use Your Data

Your data is used for the following purposes:

• Providing services: creating accounts, displaying profiles, matching users, and enabling chat between matched users.
• Identity verification: selfie videos you submit are manually reviewed by authorized Parvela administrators to confirm that each account belongs to a real person, helping maintain community safety and prevent impersonation.
• Fraud prevention, abuse investigations, and appeals: submitted verification videos may be reviewed by authorized Parvela administrators in connection with fraud investigations, reports of abuse, and appeals relating to account-level actions or decisions.
• Personalization: displaying relevant profiles based on your preferences, location, and usage behavior.
• Notifications: sending alerts regarding new matches, incoming messages, or account updates.
• Security and moderation: detecting and preventing harmful behavior, spam, or harassment within the platform, including notifying you when your account is logged in on a new device.
• Service improvement: analyzing usage patterns in aggregate to improve features and user experience.
• Legal compliance: fulfilling legal obligations applicable in the Republic of Indonesia.

We do not sell your personal data to advertisers or any third parties for their commercial interests.

Sharing Data with Third Parties

We only share your data with trusted third-party service providers necessary to deliver our services. These partners are contractually bound to process data only on our behalf and in accordance with this Privacy Policy:

• Cloud infrastructure and database providers — for secure data storage, application hosting, and content delivery. Face verification videos are stored by Parvela using secure cloud storage and are accessible only to authorized Parvela administrators with a legitimate business need.
• SMS and communication providers — to send verification codes and service-related messages to your registered phone number.
• Push notification and analytics services — to deliver alerts and monitor application stability and performance.
• Payment processors — to handle subscription and in-app purchase transactions securely.

Face verification videos are not shared with any third-party identity verification provider or used for automated facial recognition. All identity verification is performed manually by authorized Parvela administrators.

All third-party partners are required to maintain strict data confidentiality and security standards, and may only process data according to our instructions.

We may also disclose data if required by applicable law, court order, or authorized government authority.

Data Security

We implement reasonable technical and organizational measures to protect your data:

• Data transmitted over encrypted connections using industry-standard protocols.
• Access to personal information — including face verification videos — is restricted to authorized Parvela administrators with a legitimate business need. Verification videos are stored as private, non-publicly accessible assets.

While we implement reasonable safeguards to protect your information, no method of transmission or storage is completely secure. If you discover a security vulnerability, please report it to us at support@parvela.app.

Data Retention

We retain your data for as long as your account remains active. After account deletion:

• Profile data, profile photos, messages, and face verification videos are retained for up to thirty (30) days to support account deletion processing, fraud prevention, abuse investigations, and the handling of appeals. They are permanently deleted after this period unless a longer retention period is required by applicable law.
• Data required for legal compliance or dispute resolution may be retained for a longer period as required by applicable law.

Your Rights

In accordance with the Personal Data Protection Law (PDP Law) of the Republic of Indonesia, you have the following rights:

• Right of access: request a copy of the personal data we hold about you
• Right of correction: request correction of inaccurate or incomplete data
• Right of erasure: request deletion of your personal data ("right to be forgotten") — see how →
• Right of restriction: request restriction of data processing under certain conditions
• Right of portability: request your data in a machine-readable format
• Right to object: object to data processing for direct marketing purposes
• Right to withdraw consent: revoke consent given at any time

To exercise these rights, contact us at support@parvela.app. We will respond within 14 business days.

Cookies & Tracking Technologies

Parvela is a mobile app — we do not use browser cookies within the app. However, on this website (parvela.app) we use:

• Essential cookies: required for basic site functionality (cannot be disabled)
• Analytics cookies: to understand how visitors interact with the site (can be declined)

You can configure cookie preferences through your browser settings.

Children's Privacy

Parvela is intended for users aged 18 and above only. We do not knowingly collect data from individuals under 18.

If you become aware that a minor has created an account on Parvela, please contact us immediately at support@parvela.app and we will promptly delete the account.

International Data Transfer

Some of our service partners process data outside Indonesia. In every case, we ensure that:

• Transfer is conducted with adequate protection according to international standards
• Partner receiving the data is subject to equivalent confidentiality and security obligations
• Data transferred is limited to the minimum necessary according to data minimization principles

Policy Changes

We may update this Privacy Policy from time to time. If material changes occur, we will:

• Display an in-app notification at least 7 days before the changes take effect
• Update the "Last updated" date at the top of this page
• Send notification via email or push notification for significant changes

Use of the app after the effective date of the changes means you agree to the updated policy.

Contact Us

For questions, requests, or complaints regarding your data privacy, please contact:

• Support Email: support@parvela.app

We are committed to responding to every inquiry within 3 business days and resolving formal requests within 14 business days.