Have a question, feedback, or need help with your account? Our team is happy to help.
Reach our support team directly. We read every message and reply within 1–2 business days.
How do I delete my account?
You can delete your account directly from the app via Profile → Delete Account. For further help, see our account deletion guide.
How do I report a user?
Tap the flag icon on any profile or message inside the app. Our safety team reviews all reports within 24 hours. For serious violations, email us directly with "URGENT" in the subject.
How long does profile verification take?
Automatic liveness checks complete in seconds. If your submission needs manual review, it typically takes 1 business day.
I forgot my email/phone. What should I do?
Email us at support@parvela.app with as much account information as you can provide (full name, approximate sign-up date) and we'll help recover access.